Privacy Policy

At JHOOMO ("we", "our", or "us"), we value your trust and are committed to protecting your personal data. This Privacy Policy outlines how JHOOMO collects, uses, processes, stores, and safeguards your information across the JHOOMO Android Application, JHOOMO Scanner Application, iOS Web Application (app.jhoomo.in), and official website (jhoomo.in).

1. Information We Collect

We collect only the minimum necessary data to provide ticketing and gate check-in services:

• Account Information: Mobile phone number (verified via secure OTP), full name, and optional email address.
• Event Booking & Pass Details: Ticket tier, booking reference number, attendee name, and admission status.
• Payment Details: All financial transactions are processed securely through RBI-authorized payment aggregators (e.g., Razorpay, UPI). JHOOMO does not store credit/debit card numbers, CVVs, or UPI PINs on its servers.
• Location Data (Optional): With your explicit consent, we access your device's approximate or precise location solely to display concerts, live shows, and venue distances in your selected city (e.g., Lucknow, Delhi NCR). Location is never tracked in the background.
• Device & Log Data: Device model, operating system version, and IP address for fraud prevention and duplicate pass detection.

2. How We Use Your Information

Your information is used strictly for the following purposes:

• Generating and issuing tamper-proof dynamic M-Ticket QR passes.
• Admitting attendees at event gates via the JHOOMO Gate Scanner.
• Sending instant booking confirmations, SMS alerts, and critical event schedule changes.
• Detecting and preventing double bookings, unauthorized ticket duplication, and payment fraud.
• Facilitating official refunds for cancelled or rescheduled events.

3. Data Protection & Security

We employ industry-standard administrative, physical, and technical safeguards to keep your data safe:

• Encryption in Transit: All communications between your device and our servers utilize 256-bit TLS/HTTPS encryption.
• Encryption at Rest: Database records and verification secrets are stored in secure Google Cloud Platform (GCP) and Firebase infrastructure with restricted access controls.
• Gate QR Security: Ticket QR codes utilize cryptographic signatures to eliminate counterfeiting and screenshot reuse.

4. Data Retention & Account Deletion

We retain your information only as long as necessary to fulfill ticket delivery and comply with legal, tax, and auditing requirements in India.

How to Delete Your Account & Personal Data:
You have the right to request deletion of your account and personal data at any time:

• Directly in the App: Open the JHOOMO App → Navigate to Profile → Tap Settings / Account Options → Select Request Account Deletion.
• Via Email: Send an email from your registered contact to contact@jhoomo.in with the subject line "Account Deletion Request". Your profile data and active sessions will be permanently purged within 7 business days.

5. Your Rights Under Indian Law (DPDP Act 2023)

In accordance with the Digital Personal Data Protection Act, 2023, you have the right to:

• Access a summary of personal data processed by JHOOMO.
• Request correction or updating of inaccurate personal data.
• Withdraw consent previously provided for location or notifications.
• Seek redressal of any privacy grievances through our designated Grievance Officer.

6. Children's Privacy

JHOOMO does not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If you believe a minor has registered without supervision, please contact us for immediate removal.

7. Grievance Redressal & Contact Us

If you have any questions, feedback, or grievance regarding this Privacy Policy or your personal data, please contact our designated Grievance Officer: